If you run or are involved in running a business, you’ll fall into one of these two groups. For some businesses, using a courier service is a once in a while event born out of convenience or a necessary bailout of a tricky situation. For others, it’s a weekly or even daily necessity integral to their operations.
When your project is overdue, that print run just completed and your event is already in progress, you have a critical part that needs to get 200 miles away today, or an item that has to be delivered direct to a client in their office, having a trusted courier to call on is a priceless investment. In this situation, you’re trading money for time and convenience, and a local courier who knows how to service customers will make the convenience factor very apparent. Let’s say for example this was an item that you could feasibly drive there yourself. By the time you factored in all the time and gas money, not to mention an entire work day of productivity lost, it wouldn’t at all be worth it.
This is precisely where a good business relationship will pay dividends- clients will be impressed or at the very least not lost, when they see that you’re doing whatever it takes to successfully deliver that project. Think of it as business insurance. Plus, it makes for a great story that impresses. And we all know, great stories are retold. “Dave, we just finished the prototypes this morning and we’re exclusively flying them to you so you’ll have them in hand this afternoon.” Who do you think is more likely to win that account- the company who has the confidence to do whatever it takes to get things there immediately, or the one who snail mails it a week later?
Couriers serve a different role in businesses that have weekly or daily delivery needs. These often include time sensitive, unconventionally shaped, exposed or heavy items that would take too long to deliver via major carrier. And in many cases, those typical carriers wouldn’t even be able to transport these items to begin with.
Many companies we work with have regular or periodic samples, or critical parts that need to return to service right away. If you’re involved in industrial applications, you know that downtime is your worst nightmare. Depending on your size, it can cost anywhere from thousands to tens of thousands or more per hour! So now it should be painfully obvious how the quickest transportation of your critical parts can save you at the minimum, many thousands of dollars. Take the case of overnighting an item vs flying or ground transporting it same day- it will be a difference of 10-12 hours, saving you at least $20,000 based on a $2000/hr worth of units produced
Often, the ease of working with a local courier is alone worth it. Imagine if you had to fill out a lengthy and detailed form and possibly even pay with a credit card every time you had a task for your in-office contractors. You would quickly begin to dread the process. Instead, when you work with a local courier, ordering a pickup is easy as shooting off an email, text, or call if that's your preference. Not to mention, you’ll often get payment terms by setting up an account, and you’ll have time to batch pay consolidated invoices at your leisure instead of rushing to prepay each and every time.
I'm Stephen, owner and head agent of Tailwind Delivery.