Frequently Asked Questions - FAQ
We hope to answer all your most commonly asked questions here. Don't see what you're looking for? Just contact us!
1. How does the delivery process work?
Via our quick quote form or phone, you provide us with:
Then...
Pay quickly and easily with any credit or debit card via your emailed invoice
Receive delivery updates via email or text if you wish
Get your proof of delivery via email when your item is delivered
That's it!
2. When will my delivery be completed?
Deliveries are completed within the same day in the order in which they're received & routed. Direct express delivery is available for a small premium.
3. Can I schedule a delivery ahead of time?
Absolutely. Last minute is our specialty, but the sooner we know, the better.
4. Is there delivery confirmation?
Yes, we can send your POD (proof of delivery) signed copy via email or text.
4. What if I need to cancel?
For same day, same day rush air and same day cargo deliveries, cancellations are not subject to surcharge if cancelled immediately, before payment is processed. 100% refunds are available if cancelled within 30 minutes of payment, however a processing fee of 3% will apply. After 30 minutes, up until the item is picked up, a surcharge of 50% of the delivery charge applies. After pickup, the full 100% delivery charge will still be applied in the event of cancellation. Please understand, we will be already en-route and fully committed to your delivery at this stage. If pickup has already been made, we will return the item(s) to the pickup location as soon as possible.
For pre-scheduled deliveries, rush air or cargo shipments taking place the following day or later, cancellations are not subject to surcharge if cancelled immediately, before payment is processed. 100% refunds are available up to midnight the day the delivery is ordered. A charge of 30% of the delivery fee is applied up until the day of delivery pickup. If the delivery item has already been picked up or processed, 100% of the delivery charge applies. At this point, trucking and/or warehouse processing will be under way and although we can still stop your shipment in many cases, we must still charge the full fee. We can arrange to return your shipment to the pickup location as soon as possible.
5. How can I pay?
We can accept payment via any commonly accepted cards (Visa, Mastercard, Discover, Ammex, etc). Payment is most easily accomplished via your invoice form, sent via email. Just click the "pay now" button and enter your information (you may have to click the credit/debit card icons first). Alternatively, we can process your card over the phone. We also accept cash upon pickup of the item(s). Payment via check is available once you establish an account with us. Payment terms begin at net15.
6. Are there any restrictions on what I can send?
Explosives, contraband, hazmat, livestock, pets, controlled substances and drugs of any type are strictly prohibited.
7. Help! I need my important ____ on the west coast by ____. Can you do it?!
In many cases, yes! Our cargo network offers the ability to send your item anywhere domestically overnight or even same day. Often the ability to deliver an item coast to coast same day is possible, but time is of course, of the essence and keep in mind that ground/weather delays can be a factor.
Please know that your item will ship no earlier than 2 hours from the pickup time, given the pickup and delivery is within an hour away from each airport. For instance, for an item to get from NY to an LA destination by 6 PM, it would have to be picked up no later than 9 AM.
What if I need something same day not quite as far- North Carolina, Maine, Ohio, Tennessee, etc?
For other premium needs (critical parts, items), air charter via our available small aircraft is possible and often the fastest means- numerous convenient small airports, at least twice the speed of ground transportation. No ground delays, loading/unloading times, wasting hours waiting as with larger airports, however with any air transport, weather delays can be a factor. We do complete door to door delivery this way as well.
8. I don't need it fast, but I have a weekly or daily delivery need. What can you do?
We can put together a custom quote for you which provides you daily or weekly service. It eases the process to give us an estimated budget and as many details about the deliveries as possible. Contact us here to get started.
Via our quick quote form or phone, you provide us with:
- a description of what you're sending
- weight and dimensions
- pickup and delivery address
- the loading and unloading details (residential, garage, loading dock)
Then...
Pay quickly and easily with any credit or debit card via your emailed invoice
Receive delivery updates via email or text if you wish
Get your proof of delivery via email when your item is delivered
That's it!
2. When will my delivery be completed?
Deliveries are completed within the same day in the order in which they're received & routed. Direct express delivery is available for a small premium.
3. Can I schedule a delivery ahead of time?
Absolutely. Last minute is our specialty, but the sooner we know, the better.
4. Is there delivery confirmation?
Yes, we can send your POD (proof of delivery) signed copy via email or text.
4. What if I need to cancel?
For same day, same day rush air and same day cargo deliveries, cancellations are not subject to surcharge if cancelled immediately, before payment is processed. 100% refunds are available if cancelled within 30 minutes of payment, however a processing fee of 3% will apply. After 30 minutes, up until the item is picked up, a surcharge of 50% of the delivery charge applies. After pickup, the full 100% delivery charge will still be applied in the event of cancellation. Please understand, we will be already en-route and fully committed to your delivery at this stage. If pickup has already been made, we will return the item(s) to the pickup location as soon as possible.
For pre-scheduled deliveries, rush air or cargo shipments taking place the following day or later, cancellations are not subject to surcharge if cancelled immediately, before payment is processed. 100% refunds are available up to midnight the day the delivery is ordered. A charge of 30% of the delivery fee is applied up until the day of delivery pickup. If the delivery item has already been picked up or processed, 100% of the delivery charge applies. At this point, trucking and/or warehouse processing will be under way and although we can still stop your shipment in many cases, we must still charge the full fee. We can arrange to return your shipment to the pickup location as soon as possible.
5. How can I pay?
We can accept payment via any commonly accepted cards (Visa, Mastercard, Discover, Ammex, etc). Payment is most easily accomplished via your invoice form, sent via email. Just click the "pay now" button and enter your information (you may have to click the credit/debit card icons first). Alternatively, we can process your card over the phone. We also accept cash upon pickup of the item(s). Payment via check is available once you establish an account with us. Payment terms begin at net15.
6. Are there any restrictions on what I can send?
Explosives, contraband, hazmat, livestock, pets, controlled substances and drugs of any type are strictly prohibited.
7. Help! I need my important ____ on the west coast by ____. Can you do it?!
In many cases, yes! Our cargo network offers the ability to send your item anywhere domestically overnight or even same day. Often the ability to deliver an item coast to coast same day is possible, but time is of course, of the essence and keep in mind that ground/weather delays can be a factor.
Please know that your item will ship no earlier than 2 hours from the pickup time, given the pickup and delivery is within an hour away from each airport. For instance, for an item to get from NY to an LA destination by 6 PM, it would have to be picked up no later than 9 AM.
What if I need something same day not quite as far- North Carolina, Maine, Ohio, Tennessee, etc?
For other premium needs (critical parts, items), air charter via our available small aircraft is possible and often the fastest means- numerous convenient small airports, at least twice the speed of ground transportation. No ground delays, loading/unloading times, wasting hours waiting as with larger airports, however with any air transport, weather delays can be a factor. We do complete door to door delivery this way as well.
8. I don't need it fast, but I have a weekly or daily delivery need. What can you do?
We can put together a custom quote for you which provides you daily or weekly service. It eases the process to give us an estimated budget and as many details about the deliveries as possible. Contact us here to get started.