FAQ 

Over the past several months, Tailwind has been undergoing a major internal technology transition, including updates to our quoting, dispatch, proof-of-delivery, and invoicing systems. During that time, some completed deliveries were not invoiced when they occurred. We’re now finalizing that transition and sending invoices for those previously completed services.

To keep billing clear and manageable, we’re intentionally grouping invoices into smaller time periods (such as two-week or monthly ranges). This helps avoid any single invoice becoming unusually large and makes reconciliation easier.

Yes. If you prefer a single consolidated invoice for all outstanding deliveries, just let us know and we’ll be happy to accommodate that.

No. All invoices follow the same payment terms already established on your Tailwind account. If you have any questions or need to coordinate timing, please reach out and we’ll be glad to help.

Some invoices may look slightly different depending on when the delivery occurred. This reflects our transition from our previous system to invoices processed by our backbilling system. 

Both formats clearly list delivery details and are designed to be straightforward and easy to review.

We’re launching a new, browser-based Tailwind dashboard (no app download required). Once live, you’ll be able to:

• View your delivery history
• Access invoices and payment records
• Reorder deliveries more easily

This upgrade is designed to make working with Tailwind simpler and more transparent going forward.

If you have any questions about an invoice, billing timing, or account details, please contact us directly and we’ll be happy to assist.